Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and [[LLC_LEGAL_NAME]] ("CrewDeck," "we," "us," or "our") governing your access to and use of the CrewDeck platform, including all related websites, applications, and services (collectively, the "Service").

By creating an account, clicking "I Agree," or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. Service Description

CrewDeck is a cloud-based production management platform designed for commercial, music video, film, and television productions. The Service provides tools for:

• Production planning and scheduling (call sheets, shot lists, shooting schedules)
• Crew management and onboarding
• Financial management (budgets, invoices, purchase orders, petty cash)
• Payment processing and disbursement (ACH payouts; virtual cards via Stripe Issuing coming soon)
• Document management (contracts, COIs, release forms)
• Communication tools (email templates, crew notifications)
• AI-assisted features ("Crew Cash" credit system)

We reserve the right to modify, add, or discontinue features of the Service at any time with or without notice, subject to Section 17 (Changes to Terms).

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable law
• Provide accurate, current, and complete information during registration

The Service is intended for professional use in the context of legitimate film, television, commercial, and related media productions. Use of the Service for any other purpose requires our prior written consent.

4. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete information when creating your account
• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized access to your account at hello@crewdeck.io
• Not create multiple accounts for the purpose of circumventing plan limits or restrictions

CrewDeck is not liable for any loss or damage arising from your failure to maintain account security. We reserve the right to disable accounts we believe are compromised or used in violation of these Terms.

5. Subscription Plans & Billing

CrewDeck offers the following subscription plans. Features and limits are subject to change with reasonable notice.

Billing Terms

• Paid subscriptions are billed monthly (or annually for the Education plan) in advance via Stripe.
• Subscription fees are non-refundable except where required by applicable law, or at our sole discretion.
• We will notify you at least 14 days before any price increase takes effect for your existing plan.
• If payment fails, we will attempt to retry for up to 7 days before downgrading your account to the Free plan.
• You may cancel your subscription at any time; access continues until the end of the current billing period.

Plan Limits

If you exceed the storage or seat limits of your plan, you will be notified and given a grace period to upgrade or reduce usage before access restrictions are applied. We will not delete your data without advance notice.

6. Crew Cash Credits

CrewDeck uses an in-platform credit system called "Crew Cash" to power AI-assisted features and certain agentic actions.

How Credits Work

• 1 Crew Cash credit = 1 AI generation or 1 agentic action
• Conversational AI queries and standard search are free and do not consume credits
• Each paid subscription plan includes a monthly allotment of credits (see plan table above)
• Monthly credits do not roll over to the following month
• Additional credits may be purchased as one-time packs

Credit Packs

Credit Policies

• Purchased credit packs do not expire for 12 months from the date of purchase.
• Credits are non-transferable and have no cash value.
• Credit packs are non-refundable once purchased, except where required by applicable law.
• We reserve the right to adjust credit pricing or consumption rates with 30 days' notice.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to process payments for fraudulent, illegal, or unauthorized transactions
• Submit false or misleading information, including fraudulent tax identification numbers
• Attempt to access accounts or data of other users without authorization
• Reverse engineer, decompile, or otherwise attempt to extract source code from the Service
• Use automated tools to scrape, crawl, or extract data from the Service without our written consent
• Introduce viruses, malware, or other malicious code
• Resell or sublicense access to the Service without our written consent
• Use the Service in any way that violates applicable laws, including privacy, financial, or employment regulations
• Harass, threaten, or harm other users of the Service

Violations of this section may result in immediate suspension or termination of your account without refund.

8. User Content

You retain ownership of all content you create, upload, or submit through the Service ("User Content"), including production documents, schedules, budgets, and crew information.

By submitting User Content, you grant CrewDeck a limited, non-exclusive, royalty-free license to store, process, display, and transmit that content solely for the purpose of providing the Service to you. We do not claim any ownership rights in your User Content.

You represent and warrant that:

• You have the right to submit the User Content and grant us the above license
• Your User Content does not violate the rights of any third party, including privacy, intellectual property, or contractual rights
• Any personal information you submit about third parties (such as crew members) was collected with appropriate consent and in compliance with applicable law

9. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of information as described in the Privacy Policy.

You are responsible for ensuring that your collection and use of crew members' personal information through the Service complies with applicable privacy laws, including obtaining any required consents before submitting personal data about others.

10. Payment Features

Certain subscription plans include payment features powered by Stripe, including ACH disbursements. Virtual card issuance is coming soon and not yet available. Use of these features is subject to additional terms:

• You must agree to Stripe's Services Agreement and Connected Account Agreement to use payment features.
• You are responsible for ensuring that all payments made through the Service comply with applicable employment, tax, and financial regulations.
• You must not use payment features to process payments for illegal goods or services, or to circumvent tax obligations.
• CrewDeck is not a bank or licensed money transmitter. Payment services are provided by Stripe, a licensed third-party payment processor.
• ACH payment timelines are subject to banking network schedules and may vary. CrewDeck is not liable for delays caused by financial institutions.
• Virtual cards issued through Stripe Issuing are subject to Stripe's cardholder terms and spending controls configured by your organization.

11. Intellectual Property

The Service, including its design, software, trademarks, logos, and content provided by CrewDeck (excluding User Content), is owned by [[LLC_LEGAL_NAME]] and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose during your subscription term. This license does not permit you to:

• Copy or reproduce any part of the Service beyond what is necessary for normal use
• Modify, adapt, or create derivative works based on the Service
• Use our trademarks, logos, or brand elements without our prior written consent

12. Electronic Signatures and ID Verification

12.1 ESIGN Act and UETA Compliance

CrewDeck operates an electronic signature platform designed to comply with the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.), the Uniform Electronic Transactions Act (UETA), and, for transactions involving European Union counterparties, relevant provisions of the eIDAS Regulation, to the extent applicable.

Electronic signatures created through the CrewDeck E-Sign engine are intended to be legally binding where the ESIGN Act and/or UETA apply. However, CrewDeck makes no warranty that any specific signature will be recognized as legally valid for any particular purpose, jurisdiction, or type of transaction. It is your sole responsibility to ensure that electronic signatures are appropriate for your transaction and comply with all applicable laws.

12.2 Electronic Consent Disclosure

Before signing electronically through CrewDeck, signers are presented with an electronic consent disclosure and must affirmatively agree to the use of electronic records and signatures. You represent and warrant that:

• You have the authority to bind any entity you are signing on behalf of;
• You have obtained appropriate consent from all signers for electronic execution;
• You have not misrepresented any signer's identity or authority; and
• You will retain copies of signed documents as required by applicable law.

12.3 Audit Trail and Certificate of Completion

For each signed envelope, CrewDeck generates a tamper-evident audit trail and, upon completion, a Certificate of Completion. The audit trail records: timestamps, IP addresses, user agent strings, geolocation data (if consented), electronic consent confirmation, intent-to-sign confirmation, and cryptographically chained event hashes. CrewDeck retains this audit metadata for a minimum of seven (7) years from the date of signature, unless a different retention period is configured by the organization or required by applicable law.

12.4 Third-Party E-Sign Providers

When an organization connects a third-party e-signature provider (such as DocuSign, Adobe Acrobat Sign, Dropbox Sign, PandaDoc, Box Sign, or SignNow), documents sent through that provider are certified by that provider's platform under their own terms of service and legal certifications. CrewDeck acts solely as a software integration layer and does not assume any liability for the legal validity of signatures processed by third-party providers.

12.5 Identity Verification

CrewDeck may offer optional identity verification features at signing time, including government-issued ID capture and liveness detection. If ID verification is enabled:

• Signers will be presented with a consent modal before any ID image is captured or stored;
• ID images and selfies are stored encrypted at rest and accessible only to authorized personnel;
• Only the last four digits of any ID number are retained in accessible records; the full ID number is never stored;
• Signers and data subjects may request deletion of their ID images at any time pursuant to Section 12.6 below;
• Deletion removes the image files but preserves verification metadata (document hash, document type, expiration date, and liveness score) for the duration of the retention period to maintain audit integrity.

CrewDeck's identity verification service is a software tool for verification purposes only. CrewDeck does not warrant that identity verification will detect all fraud, prevent unauthorized signers, or satisfy any particular legal standard of identity authentication.

12.6 Privacy — GDPR and CCPA

Personal data collected during signing transactions (name, email, IP address, and, if consented, ID images) is processed pursuant to our Privacy Policy. Data subjects have the right to request access, correction, and deletion of their personal data in accordance with applicable law, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Deletion requests for ID images will be processed within 30 days. Audit trail metadata that is necessary for legal compliance purposes will be retained for the minimum period required.

12.7 No Legal Advice

Nothing in these Terms or in the CrewDeck platform constitutes legal advice. CrewDeck is not a law firm and does not provide legal services. You should consult qualified legal counsel to confirm that electronic signatures meet the requirements for your specific transactions.

12.8 Limitation of Liability for E-Sign

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWDECK SHALL NOT BE LIABLE FOR: (A) THE LEGAL VALIDITY OR ENFORCEABILITY OF ANY ELECTRONIC SIGNATURE OR SIGNED DOCUMENT; (B) ANY DISPUTE ARISING BETWEEN PARTIES TO A SIGNED DOCUMENT; (C) ANY UNAUTHORIZED SIGNATURE OR IDENTITY FRAUD; OR (D) ANY FAILURE OF AN ELECTRONIC SIGNATURE TO MEET THE REQUIREMENTS OF ANY APPLICABLE LAW OR REGULATION. THE TOTAL LIABILITY OF CREWDECK FOR ANY CLAIM ARISING FROM THE E-SIGN FEATURES SHALL BE GOVERNED BY SECTION 13 (LIMITATION OF LIABILITY) OF THESE TERMS.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure at all times
• Any errors or defects will be corrected
• The Service is free of viruses or other harmful components
• The results obtained from using the Service will be accurate or reliable

AI-generated content produced through the Crew Cash credit system is provided for informational and operational assistance purposes only. You are solely responsible for reviewing, verifying, and approving any AI-generated output before use.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREWDECK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CREWDECK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO CREWDECK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless [[LLC_LEGAL_NAME]] and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service in violation of these Terms
• Your User Content or data submitted through the Service
• Your violation of any applicable law or the rights of any third party
• Your use of payment features, including any tax or employment compliance failures

16. Termination

By You

You may close your account at any time through Settings → Account → Delete Account. Cancellation of a paid subscription stops future billing but does not entitle you to a refund of fees already paid for the current billing period.

By Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice. We will make reasonable efforts to provide advance notice of termination for convenience (i.e., not for cause).

We may terminate your account immediately and without notice if we determine, in our sole discretion, that you have:

• Violated these Terms or our Acceptable Use policy
• Engaged in fraudulent, illegal, or harmful activity through the Service
• Failed to pay applicable fees after the grace period

Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will retain your data for the periods described in our Privacy Policy and then delete it. Provisions of these Terms that by their nature should survive termination (including Sections 8, 11, 12, 13, 14, and 16) will survive.

17. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation between the parties. If negotiation does not resolve the dispute within 30 days, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Los Angeles County, California.

Class Action Waiver: You agree that any arbitration or proceeding shall be conducted on an individual basis only, and you waive any right to bring or participate in a class, consolidated, or representative action.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send email notice to registered account holders
• Display a prominent notice within the Service for 30 days

Material changes will be effective no sooner than 30 days after notice, except for changes required by law which may be effective immediately. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must close your account before the effective date.

19. Contact Us

If you have questions about these Terms, please contact us:

• General inquiries: hello@crewdeck.io
• Legal / Terms: legal@crewdeck.io
• Privacy: privacy@crewdeck.io

We will respond to legal inquiries within 10 business days.