Help Center

Go to any project, open the Crew List tab, and click "Add Crew Member." You can search your crew database or add someone new. They'll receive an email invitation to join.

Subscriptions renew monthly or annually depending on your plan. You can view your next billing date in the Subscriptions tab. Cancellations take effect at the end of the current period.

Yes — use the Backup Company option under your Production Company settings to download a full export of your data, including projects, crew lists, and financial records.

Click your avatar or workspace name in the top-right header to open the workspace switcher. You can move between your personal workspace and any production companies you belong to.

You'll keep access until the end of your billing period. After that, your account moves to a limited free tier — your data is preserved but certain features will be restricted.

When a production pays one of your purchase orders by ACH, the funds are deposited straight into the bank account you connected in Settings → Payment Profile. ACH transfers typically settle within about four business days, and you can track each payout's status ("In transit," "Deposited," etc.) on that tab. CrewDeck never holds your money — payouts move directly from the production to your bank via our secure payment processor.

Connecting a bank lets productions pay you by direct deposit (ACH) automatically. Your bank details are held securely by our payment processor — CrewDeck never sees or stores your account or routing number. Setup takes a couple of minutes and is a one-time step; once your bank is verified, any production that engages you can pay you by ACH.

Some producers pay outside CrewDeck's automated payouts — by wire, check, Zelle, or manual ACH. For those cases you can store your routing and account numbers, encrypted at rest. They're never displayed back to you in full and are shown to a producer only at the moment they pay one of your purchase orders. This is separate from connecting a bank for automated direct deposit.

A W-9 certifies your taxpayer information (legal name, address, and taxpayer ID) so productions can report payments to the IRS on a 1099 when required. CrewDeck asks for it before you can receive payments. Your taxpayer ID is encrypted in the vault, never logged, and never shown back in full — only the last four digits are displayed.

This is set once in Settings → Payment Profile and applies to how every production pays and reports you. If you attach a loan-out company, you're treated as a loan-out company on every project, no matter what. If you're a sole proprietor, you're an independent contractor (1099) by default — a production can classify its workers as employees (W-2) instead once that capability is available, in which case sole proprietors on that production may be paid as employees. Loan-out classification always overrides an employee classification.